According to the Harvard Business school 80% of problems found today within any organisation can be attributed to poor communication.
Yet without the communication we do have it would be nearly impossible to do business, this course will focus on improving the skills we often take for granted, promote 2 way dialogue and improve your ability to achieve results.
Here's what you will learn:
- Identify the stages in the communication process
- List the barriers and explain how they can be overcome
- Develop skills in listening and questioning
- The role of rapport in communication
- How to give and receiving feedback
- Increase your own self awareness of your own communication behaviours
- Identify assertive aggressive and submissive behaviours
- Select appropriate methods of communication for a range of workplace situations
Course duration 1 day
Coaching support is available for this course